FAQ

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You can cancel your booking with no charge up to 24 hours before the pick up. Please refer to our terms and conditions for more information. Once we receive your cancellation request we will process it and you will receive a cancellation confirmation.
Please inform us of any changes to your flight schedule as soon as possible and we will update your reservation. For changes within 48 hours before pick up, please call the local emergency phone number.
The driver will be waiting for in the arrivals lounge of the airport, holding a sign showing the passenger name provided. The exact meeting point information is included in the reservation confirmation email.
Your flight will be monitored for delays, to ensure your driver will be waiting for you at the correct time. If your flight is delayed, your reservation will be automatically updated. Please note that the update to the new arrival time is subject to availability.
The average Hight of a Medium Luggage is around 76cm / 30 inches and Width of around 45cm / 18 inches. Small or cabin luggage has Height of around 48cm / 19 inches and Width of around 32cm / 13 inches. If you have large or oversized luggage please specify the dimensions in the special instructions field of the booking form. Note that it is your responsibility to select a vehicle with the correct luggage capacity.
Child and baby seats are available on request. You can request child and baby seats in the Extras section of the booking page.